A lost paper bill is not a problem, because a duplicate opens online with your 14-digit reference number. The duplicate carries the same amount, due date and reference as the original, and banks and payment apps accept it. There is no fee and no waiting for the postman. This guide shows how to pull a duplicate for the current month and how to reach older bills.
What you need
- Your 14-digit reference number from an earlier bill.
- A phone or computer with internet, and a printer if you need a hard copy.
Step-by-step
- 1
Open the bill checker
Go to the homepage bill checker and enter your 14-digit reference number.
- 2
Load the current bill
Press check. The current bill appears with the same details as the original paper copy.
- 3
Print or download the duplicate
Use the print option to save a PDF or print a hard copy. This duplicate is accepted at bank counters and by payment apps.
- 4
Pay from the duplicate
Pay using the reference number on the duplicate through any app, bank or ATM. The payment clears against your connection.
Key details
| Cost of a duplicate | Free |
| Accepted for payment | Yes, at banks, ATMs and apps |
| Older bills | Recent months are available; older copies via your DISCO |
| Login needed | No |
Tips & things to watch
- A printed duplicate is accepted for payment, so a lost original never means a late payment.
- Save the PDF to your phone as a backup for future reference.
- For bills older than the online window, ask your DISCO customer services centre with your reference number.
Frequently asked questions
Yes. A printed duplicate is accepted at bank counters, ATMs and payment apps. It carries the same reference number and amount as the original.
No. Pulling and printing a duplicate bill online is free, with no account or fee. You only need the 14-digit reference number.
Recent months are usually available online. For older bills, contact your DISCO customer services centre with your reference number and CNIC.
Find it on any older bill, a neighbour's bill on the same feeder is not valid, or visit your DISCO office with your CNIC and address to retrieve your own number.