Have a question about checking your electricity bill, reading your tariff slab, or using BillsCheck.pk? Send us a message with the form below and we will reply by email, usually within one to two working days. The quickest replies come from clear messages, so tell us your electricity company and what you were trying to do.
What we can help with
- How to find your 14-digit reference number.
- How to read the amount, due date and units on your bill.
- Understanding tariff slabs, surcharges and taxes.
- Reporting a broken link or an error on the site.
- Feedback and suggestions for new guides.
What we cannot do
We cannot change, correct or cancel your official bill, and we cannot fix a meter fault, a wrong reading or a connection problem. Only your distribution company can do that. For a billing dispute, a new connection, or an outage, contact your DISCO helpline or visit its divisional office with your reference number and the disputed bill.
Before you write
If a bill will not open, first confirm that all 14 digits of your reference number match your latest bill. Many issues come from a single mistyped digit. If it still will not load, a new connection may not have generated its first bill yet, or the official portal may be briefly down. Try again after a few minutes.