File an electricity complaint in Pakistan

What you can report

• Overbilling or a wrong bill amount
• A detection bill for allegedly unmetered units
• A power outage or unscheduled load shedding
• A faulty, burnt or stuck meter
• A new connection delay or transfer of name
• Voltage fluctuation damaging appliances
• Wrong tariff category or lost protected status

If it stays unresolved

1. 1

   Complain to your DISCO first

   Raise the issue with your distribution company through its helpline, complaint centre or website. Note the complaint number they give you.

2. 2

   Escalate to the DISCO's senior office

   If the first response does not resolve it within the promised time, take the complaint number to the Superintending Engineer or Customer Services Director of your DISCO.

3. 3

   File with NEPRA

   If the company still does not resolve it, file a complaint with the National Electric Power Regulatory Authority (NEPRA), the sector regulator, through its online portal or a written application.

4. 4

   Approach the Wafaqi Mohtasib (Ombudsman)

   For unresolved service failures, the Federal Ombudsman (Wafaqi Mohtasib) hears utility complaints against public bodies and can direct the DISCO to act.