Peshawar Electric Supply Company (PESCO) handles complaints for consumers across Khyber Pakhtunkhwa. Most issues, a wrong bill, an outage or a dead meter, start with a single call and a complaint number. This page lists every way to reach PESCO, what to keep as evidence, and how to escalate to the regulator if the first response does not fix it.
Ways to file a PESCO complaint
Call the PESCO helpline
Dial 0800-01915 to register a complaint by phone. Have your 14-digit reference number ready and write down the complaint number they issue.
Use the national 118 line
Call 118 for WAPDA distribution complaints, or send your reference number by SMS to 8118 to log a fault. This routes to your DISCO's complaint centre.
Visit the PESCO website or office
Submit a written complaint through the official PESCO website (https://www.pesco.com.pk) or at your nearest PESCO customer services centre in Peshawar.
Keep your evidence
Save your bill, meter photos, payment receipts and the complaint number. This record is what moves a dispute forward if you escalate it.
Issues you can report to PESCO
PESCO accepts complaints on billing, supply and metering. The most common ones are:
- Overbilling or a wrong bill amount
- A detection bill for allegedly unmetered units
- A power outage or unscheduled load shedding
- A faulty, burnt or stuck meter
- A new connection delay or transfer of name
- Voltage fluctuation damaging appliances
- Wrong tariff category or lost protected status
If PESCO does not resolve it
- 1
Complain to your DISCO first
Raise the issue with your distribution company through its helpline, complaint centre or website. Note the complaint number they give you.
- 2
Escalate to the DISCO's senior office
If the first response does not resolve it within the promised time, take the complaint number to the Superintending Engineer or Customer Services Director of your DISCO.
- 3
File with NEPRA
If the company still does not resolve it, file a complaint with the National Electric Power Regulatory Authority (NEPRA), the sector regulator, through its online portal or a written application.
- 4
Approach the Wafaqi Mohtasib (Ombudsman)
For unresolved service failures, the Federal Ombudsman (Wafaqi Mohtasib) hears utility complaints against public bodies and can direct the DISCO to act.
PESCO complaint FAQs
Call the PESCO helpline 0800-01915 or the national 118 line, or submit it on the PESCO website. Keep the complaint number they give you.
The PESCO helpline is 0800-01915. You can also call 118 or SMS your reference number to 8118 for a fault or outage.
Yes. Overbilling is a valid complaint. Raise it with your DISCO before the due date, attach your meter reading and past bills, and ask for a correction or an adjustment on the next bill.
Escalate it. Take the complaint number to the DISCO's senior office, then NEPRA, then the Wafaqi Mohtasib. Each step reviews unresolved cases from the one before.
Yes. Keep your 14-digit reference number ready. It identifies your PESCO connection so the complaint centre can find your account and bill.
No. Filing a complaint is free through the DISCO helpline, the 118 line, the company website, and NEPRA. You never pay to dispute a bill or report a fault.